Refund policy

We thank you for your business.  Our team is dedicated to creating a positive experience for every customer.  Below is our return policy.  If you are not fully satisfied with your product, please reach out to us so we may make it right.  

We have a 45-day return policy, which means you have 45 days from the day your item is shipped to initiate a return. 

To be eligible for a return, please include your product, the original packaging and provide the receipt or proof of purchase. 

To start a return, you can contact us at support@urbnwest.com. 

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at support@urbnwest.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we have received and reviewed your return, and let you know if a refund is approved.  If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@urbnwest.com.